Order Information

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Don't forget to view our Specials before ordering for discounts.

General Shipping Information
International Orders

We only ship via UPS ground or U.S. Postal Service Priority until we update some products and complete our move to our new office.

We only ship to street addresses. Neither Post Office Box addresses nor any PMB (Private Mail Box) addresses are accepted.

We may require a signature upon delivery to residential addresses.

This is the ground transit map for UPS from our location to yours. This changes from time to time, so one may visit to see a current transit map from zip code 28210. A U.S. Ground Map usually can be found by clicking on "Calculate Time and Cost," and then clicking on "U.S. Ground Maps" on the side tool bar on the UPS web site.

packing times

Please know that UPS only delivers Monday through Friday unless a Saturday Delivery is requested. Saturday Delivery requires UPS Second Day or Next Day Air shipping options with an additional charge for Saturday Delivery. Call us by 11 a.m. Eastern Time to request this.



If you are not satisfied with your purchase, ship it back to us within seven days after receipt (see exceptions below).

  • Products must be in the original condition except for the plastic protective wrapping of the video(s) and/or manual(s). No product can be returned if the CD ROM's seal has been opened on any product which includes a CD ROM. Please note that most all files and forms that are on the CDs are mentioned in the text of products. A 25% restocking fee may be applied, and this fee will be applied if any damage has occurred to the products.
  • Call us at 866.365.8988 before returning a product, since our customers' comments and needs have helped us to service customers better. At this time, we will issue you an RMA (Return Merchandise Authorization) Number.
  • No money-back guarantees apply to The Packaging Expert after it has been purchased and unlocked on your computer(s). Note that you have 90 days to preview this product before purchasing it.

At this time, we do not sell to countries outside of the United States.

We certainly appreciate your comments and suggestions on how we can improve our products and services to you. See our Contact page for more information.

Toll-Free 866.365.8988
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